Damaged, Open Packages, or Missing Items

At ReneaFitness, we care about making sure you receive your order in perfect condition. Please read our policy carefully:

1. Inspection Upon Delivery

• Customers are responsible for checking their package immediately upon arrival.
• If you notice the package is damaged, opened, or missing items, you must document the condition right away.

2. Required Proof

• Take clear before & after photos of the package and its contents.
• Record a short video of the unboxing process, making sure the shipping label is visible.
• This documentation is required for us to investigate and resolve your claim.

3. Reporting Issues

• Claims for damaged, missing, or opened packages must be submitted within 48 hours of delivery.
• Send your proof (photos and video) along with your order number to reneafitness@gmail.com.
• You may also reach us at our office number: 469-977-0665.

4. Resolution

Once we receive and verify your documentation, we will provide one of the following:

• Store credit of equal value
• Replacement item (if available)

⚠️ Please Note: Failure to provide the required photos and videos may result in denial of your claim.